Isioma Laura Okocha

Implemented a structured file management system for over 200 critical tax records, significantly enhancing accurate location and retrieval of sensitive documents.

Drafted precise and professional tax correspondence, including Notices of Assessment, Best of Judgment, and Invitations, improving communication clarity and compliance response rates.

Conducted detailed taxpayer profiling and business research, ensuring accurate and up-to-date taxpayer records crucial for effective tax recovery initiatives.

Reviewed over 200 taxpayer files to identify outstanding liabilities and update debt statuses, supporting effective tax recovery initiatives.

Recorded and tracked all Notices of Assessment and taxpayer filings in the system, ensuring no cases were overlooked and enhancing departmental accountability.

Reduced client inbox clutter by up to 50%, significantly improving client response times and prioritizing time-sensitive communications.

Managed and optimized client calendars, decreasing scheduling conflicts by 30% and ensuring consistent adherence to critical schedules.

Developed and implemented efficient workflows and systems, streamlining day-to-day operations and reducing administrative burden for diverse clients.

Managed client schedules and appointments, achieving a 30% increase in on-time meeting attendance through proactive coordination.

Provided design support using Canva, creating professional social media posts, flyers, and templates that enhanced client branding and online presence.

Created brand-aligned logos, flyers, and social media designs for small businesses (e.g., Judeline Ventures, SBO Atelier, The Real Fragrance), enhancing their visual identity.

Designed engaging carousels and digital content using Canva and Figma, supporting effective visual communication strategies and marketing campaigns.

Supported businesses with clean, minimal designs, successfully enhancing their online presence and fulfilling practical marketing requirements.